SMS, Texting, and Phone Call Privacy Policy

At Medscan Laboratory, we are committed to protecting the privacy and security of our clients’ personal information. This SMS, Texting, and Phone Call Privacy Policy explains how we handle and protect your personal information related to SMS, texting, and phone calls, and asserts our commitment to not selling your information to third parties.

1. Information Collection

SMS and Texting:  

When you engage with us through SMS or texting, we collect information that you provide, such as your mobile phone number and the content of your messages. This information is essential for providing the services you request.

Phone Calls:  

During phone calls with our customer service, we may collect information that you voluntarily provide. We also may record calls for quality assurance and training purposes, always ensuring compliance with legal standards and obtaining your consent when required.

2. Use of Information

We use the information collected from SMS, texting, and phone calls for several purposes:

  • To communicate with you about your account and our services.
  • To provide customer support and assistance.
  • To improve the quality of our services through staff training and feedback.
  • To meet legal and regulatory requirements.

3. Non-Disclosure of Information

We do not sell your personal information to third parties. Any sharing of your information is strictly limited to what is necessary to provide our services or as required by law. This may include sharing with:

  • Service providers who assist us with our business operations, under strict confidentiality agreements.
  • Legal authorities, only when required by law or to protect our rights and the safety of others.
  • A third party requested/authorized by the customer.

4. Data Security

Medscan Laboratory implements robust security measures to protect your personal information from unauthorized access, alteration, and misuse. We are committed to ensuring the security and integrity of your data.

5. Your Choices and Rights

You have the right to:

  • Opt-out of receiving communications from us via SMS or phone.
  • Access, correct, or update your personal information.
  • Request the deletion of your personal information, subject to applicable legal constraints.

To manage your preferences or exercise your rights, please contact our Chief Compliance Officer.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.